Possible issue when updating payment cards on the VNC Connect portal

Incident Report for RealVNC

Resolved

This issue has been resolved by our payment processor.
Posted Nov 25, 2021 - 22:25 UTC

Update

We are continuing to investigate this issue.
Posted Nov 25, 2021 - 16:13 UTC

Investigating

Our payment processor is experiencing some issues with updating payment cards and some customers may experience problems when adding new payment cards on the Billing page of the VNC Connect portal. If you experience this, please try again later.
Posted Nov 25, 2021 - 16:13 UTC