Intermittent errors when connecting to some services
Monitoring - We are continuing to monitor the situation.
Apr 8, 17:17 UTC
Investigating - A very small number of customers may experience occasional timeouts and related connection errors over the next few hours.
Apr 8, 11:12 UTC

About This Site

RealVNC Service Status

Uptime over the past 90 days. View historical uptime.
VNC Connect Degraded Performance
90 days ago
99.97 % uptime
Today
Connectivity service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Discovery and sync services ? Degraded Performance
90 days ago
100.0 % uptime
Today
Sign in service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
99.91 % uptime
Today
VNC Developer Operational
90 days ago
100.0 % uptime
Today
VNC Cloud connectivity service ? Operational
90 days ago
100.0 % uptime
Today
VNC Cloud API ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020
Delays in order processing
Resolved - This incident has been resolved.
Apr 8, 17:07 UTC
Investigating - Some customers may experience delays of several hours between purchasing and services being provisioned.
We are currently investigating this issue and we apologize for the inconvenience.
Apr 8, 15:06 UTC
Delays in order processing
Resolved - This incident has been resolved.
Apr 8, 14:09 UTC
Update - We are continuing to monitor for any further issues.
Apr 8, 06:34 UTC
Monitoring - Order processing is no longer being delayed; we are monitoring the situation.
Apr 7, 18:43 UTC
Investigating - Some customers may experience delays of several hours between purchasing and services being provisioned.
We are currently investigating this issue and we apologize for the inconvenience.
Apr 7, 17:32 UTC
Apr 7, 2020
Email delivery delays
Resolved - This incident has been resolved.
Apr 7, 17:38 UTC
Investigating - We are aware that some emails (for example, "New sign-in to your RealVNC account" and "Verify your email address") may be delayed. We're working with our service partner on resolving this issue.
Mar 23, 16:40 UTC
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
VNC Connect portal login issue
Resolved - This incident has been resolved.
Mar 30, 13:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 12:01 UTC
Investigating - We are aware some customers are experiencing issues when attempting to log into the VNC Connect portal. We are investigating this issue as a matter of urgency. VNC Connect cloud connectivity services are unaffected.
Mar 30, 11:42 UTC
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
VNC Connect portal login issue
Resolved - This incident has been resolved.
Mar 26, 10:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 10:02 UTC
Identified - We have identified the cause of the issue and we are currently working on a fix.
Mar 26, 09:53 UTC
Update - We are continuing to investigate this issue.
Mar 26, 09:35 UTC
Investigating - We are aware some customers are experiencing issues when attempting to log into the VNC Connect portal. We are investigating this issue as a matter of urgency. VNC Connect cloud connectivity services are unaffected.
Mar 26, 09:33 UTC
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