All Systems Operational

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RealVNC Service Status

VNC Connect Operational
90 days ago
100.0 % uptime
Today
Connectivity service ? Operational
90 days ago
100.0 % uptime
Today
Discovery and sync services ? Operational
90 days ago
100.0 % uptime
Today
Sign in service ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Instant Support website ? Operational
90 days ago
100.0 % uptime
Today
Instant Support - branding service ? Operational
90 days ago
100.0 % uptime
Today
VNC Developer Operational
90 days ago
100.0 % uptime
Today
VNC Cloud connectivity service ? Operational
90 days ago
100.0 % uptime
Today
VNC Cloud API ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - This issue has been resolved by our payment processor.
Nov 25, 22:25 UTC
Update - We are continuing to investigate this issue.
Nov 25, 16:13 UTC
Investigating - Our payment processor is experiencing some issues with updating payment cards and some customers may experience problems when adding new payment cards on the Billing page of the VNC Connect portal. If you experience this, please try again later.
Nov 25, 16:13 UTC
Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 15:53 UTC
Update - A new version of the VNC Viewer (6.21.1109) has been released to fix the chat bug.
Nov 24, 15:52 UTC
Update - A fix has been implemented and we'll be rolling out the updated viewer shortly. Please keep an eye on our release notes (https://help.realvnc.com/hc/en-us/articles/360002253138-Release-Notes) for further information.
Nov 23, 10:12 UTC
Identified - The issue has been identified and a fix is being worked on
Nov 8, 15:50 UTC
Investigating - We are aware of an issue with VNC Viewer 6.21.920 that using the Chat feature may block control of the remote computer. To restore control of your remote access session, click Options on the VNC Viewer toolbar at the top of the screen and disable the EnableChat parameter in the Expert tab. This will allow you to control the remote computer again. Once control is restored, ensure you close the Server chat window.
NOTE: the user you are chatting with can close or de-focus the chat window at any time to restore viewer control.

We are working on an updated version of VNC Viewer as a priority.

For now we recommend not using the Chat functionality, or disabling Chat by setting EnableChat to False (in the VNC Server Expert tab).
Nov 8, 15:49 UTC
Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 10:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:34 UTC
Scheduled - We will be performing essential maintenance between 09:30 UTC and 11:30 UTC on Tuesday 23rd November. The VNC Connect website (https://manage.realvnc.com), VNC Developer website (https://manage.developer.realvnc.com) and VNC Instant Support website (https://www.realvnc.help) will be unavailable during this maintenance window. Users will be unable to manage their accounts or access the Instant Support download page during this window. Additionally prices will be unavailable for our products and not be displayed on our website (https://www.realvnc.com/). VNC Connect cloud connectivity will be unaffected. We apologise for any inconvenience caused.
Nov 19, 09:57 UTC
Nov 22, 2021

No incidents reported.