Resolved -
The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.
Sep 19, 08:19 UTC
Identified -
The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.
Sep 17, 09:42 UTC
Update -
We are continuing to investigate the cause of this SSO issue which is affecting some customers.
Sep 17, 08:04 UTC
Investigating -
We are continuing to investigate the cause of this SSO issue which is affecting some customers.
Sep 17, 07:43 UTC
Monitoring -
A fix has been implemented and we are monitoring.
Sep 16, 14:18 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 16, 14:16 UTC
Identified -
The issue has been identified and a fix has been deployed. Please try signing in again.
Sep 16, 12:19 UTC
Investigating -
We are currently investigating the issue.
Sep 16, 10:04 UTC