Cloud Connection Delays

Incident Report for RealVNC

Resolved

This incident has been resolved.

Posted Aug 20, 2026 - 08:16 UTC

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2026 - 18:13 UTC

We have identified an issue that is causing some users to see incorrect status and usage, We are in the process of implementing a fix for this

Posted Aug 19, 2026 - 17:42 UTC

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2026 - 14:50 UTC

The issue has been identified and a fix is being implemented.

Posted Aug 19, 2026 - 14:48 UTC

We are aware of an issue with cloud connectivity affecting a small number of customers. We are currently looking into the cause of this issue.

Posted Aug 19, 2026 - 14:47 UTC

This incident affected: RealVNC Connect (Connectivity Service, Presence Service).