Card payment form not loading correctly

Incident Report for RealVNC

Resolved

This incident has been resolved.
Posted May 19, 2025 - 15:08 UTC

Monitoring

A fix has been implemented and we're monitoring the results
Posted May 12, 2025 - 14:27 UTC

Investigating

Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly.
We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue.
We apologise for any inconvenience caused.
Posted May 12, 2025 - 12:57 UTC
This incident affected: RealVNC Connect (Portal).