The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.
Posted 10 months ago. Jun 06, 2024 - 08:39 UTC
Update
The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted 10 months ago. Jun 04, 2024 - 13:35 UTC
Update
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted 10 months ago. Jun 04, 2024 - 12:08 UTC
Update
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted 10 months ago. Jun 04, 2024 - 10:34 UTC
Update
The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.
Posted 10 months ago. Jun 04, 2024 - 08:44 UTC
Update
We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.
Posted 10 months ago. Jun 04, 2024 - 08:36 UTC
Update
We are continuing to work on a fix for this issue.
Posted 10 months ago. Jun 04, 2024 - 08:34 UTC
Update
We are continuing to work on a fix for this issue.
Posted 10 months ago. Jun 04, 2024 - 08:05 UTC
Update
We are continuing to work on a fix for this issue.
Posted 10 months ago. Jun 04, 2024 - 08:02 UTC
Identified
Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue
Posted 10 months ago. Jun 04, 2024 - 07:52 UTC
This incident affected: VNC Developer (Portal) and RealVNC Connect (Portal, Presence Service).