The incident has been resolved. Apologies for any inconvenience caused.
Posted Feb 11, 2025 - 14:46 UTC
Monitoring
Services are back to normal operations. We are monitoring the status.
Posted Feb 11, 2025 - 11:42 UTC
Identified
The issue has been identified and a fix deployed. Services are returning to normal operations.
Posted Feb 11, 2025 - 11:25 UTC
Investigating
Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.
Posted Feb 11, 2025 - 11:23 UTC
This incident affected: RealVNC Connect (Connectivity Service, Address Book Synchronization, Account authentication, Portal, API Access Service, Team Management Service, Audit Service).