VNC Connect cloud connectivity update
Scheduled Maintenance Report for RealVNC
Completed
The scheduled maintenance has been completed.
Posted Jun 02, 2023 - 13:58 UTC
Update
We are continuing to verify the maintenance items.
Posted Jun 02, 2023 - 13:08 UTC
Verifying
The fix has been deployed and cloud connections are now working correctly. We apologise for the issues.
Posted Jun 02, 2023 - 13:08 UTC
In progress
An issue was found with the update to our cloud connectivity services and we are deploying a fix.
During this time, some customers may see their cloud connections briefly interrupted and automatically reconnect. Cloud connections may also take longer to establish during the maintenance window.
We expect this fix to be deployed by 3PM BST, 10AM ET, 7AM PT.
We apologise for any inconvience caused during this essential work.
Posted Jun 02, 2023 - 08:28 UTC
Verifying
Verification of the maintenance is in progress
Posted Jun 01, 2023 - 15:39 UTC
Update
Scheduled maintenance is still in progress. Please check back here for updates.
Posted Jun 01, 2023 - 13:19 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 31, 2023 - 09:00 UTC
Scheduled
We will be performing essential maintenance on VNC Connect's cloud connectivity services. During this time, some customers may see their cloud connections briefly interrupted and automatically reconnect. Cloud connections may also take longer to establish during the maintenance window.

If you experience issues connecting to your computer, and receive the message "Computer not listening for cloud connections" please try again.

The maintenance window is scheduled for:

Wednesday 31st May 9AM BST to Thursday 1st June 6PM BST

Wednesday 31st May 4AM ET to Thursday 1st June 1PM ET

Wednesday 31st May 1AM PT to Thursday 1st June 10AM PT
Posted May 30, 2023 - 14:53 UTC
This scheduled maintenance affected: RealVNC Connect (Connectivity Service) and VNC Developer (Connectivity Service).